Data Protection Policy

Our commitment to protecting and preserving your most precious memories

Encryption

AES-256 encryption at rest, TLS 1.3 in transit

Redundancy

Multi-region backup across 3 geographic zones

Compliance

SOC 2 Type II, GDPR, CCPA certified

Monitoring

24/7 security monitoring and threat detection

Our Data Protection Philosophy

At Eternal Resonance, we believe that digital memories deserve the same protection and permanence as physical keepsakes. Our data protection strategy is built on three pillars: security, redundancy, and longevity. We treat every photo, video, and story as an irreplaceable treasure.

Security Architecture

Encryption Standards

All data is encrypted using AES-256, the same standard used by financial institutions and government agencies. Data in transit is protected by TLS 1.3. Encryption keys are managed using hardware security modules (HSMs) with strict access controls.

Access Control

We implement role-based access control (RBAC) with the principle of least privilege. Employee access to user data is logged, audited, and limited to essential business functions. Two-factor authentication is required for all administrative access.

Network Security

Our infrastructure includes web application firewalls, DDoS protection, intrusion detection systems, and continuous vulnerability scanning. We conduct regular penetration testing by independent security firms.

Data Redundancy

Your memories are stored with multiple levels of redundancy to ensure they're never lost:

  • Real-time replication across multiple servers within each data center
  • Synchronous backup to secondary data center in different geographic region
  • Daily encrypted backups to tertiary cold storage
  • Monthly archive to long-term preservation storage

Long-term Preservation

50-Year Guarantee

For Eternal plan holders, we provide a legally binding 50-year preservation guarantee. This is backed by:

  • A dedicated preservation trust with reserved funds
  • Partnerships with digital preservation organizations
  • Escrow arrangements for code and data
  • Succession plans in case of company changes

Format Migration

We proactively migrate data to current formats as technology evolves, ensuring your memories remain accessible regardless of changes in file format standards.

Compliance & Certifications

We maintain compliance with major data protection regulations and industry standards:

  • SOC 2 Type II certified
  • GDPR compliant (EU)
  • CCPA compliant (California)
  • PIPEDA compliant (Canada)
  • ISO 27001 aligned practices

Your Data Rights

Export

Download all your data in standard formats at any time

Portability

Transfer your memorial to another platform if desired

Incident Response

In the unlikely event of a data breach, we will notify affected users within 72 hours, provide detailed information about the incident, and offer guidance on protective steps. We maintain a dedicated incident response team and conduct regular breach simulation exercises.

Contact Our Security Team

For security concerns or to report vulnerabilities, contact our security team at security@eternalresonance.com. We participate in responsible disclosure programs and appreciate the security research community's efforts to help us protect user data.