Privacy Policy | Eternal Resonance

1. Introduction

Eternal Resonance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital memorial platform.

We understand that you're entrusting us with deeply personal and emotionally significant information. We treat this responsibility with the utmost care and respect.

2. Information We Collect

Personal Information

Name and contact information (email, phone number)
Account credentials
Payment information (processed securely through third-party providers)
Profile information you choose to provide

Memorial Content

Photos, videos, and audio recordings you upload
Written stories, memories, and tributes
Biographical information about memorialized individuals

Automatically Collected Information

Device and browser information
IP address and location data
Usage patterns and preferences
Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

Provide and maintain our memorial services
Process transactions and send related information
Send service updates and support messages
Improve and personalize your experience
Ensure the security of our platform
Comply with legal obligations

4. Data Security

We implement industry-leading security measures to protect your data:

AES-256 encryption for all data at rest
TLS 1.3 encryption for data in transit
SOC 2 Type II certified data centers
Regular third-party security audits
Multi-factor authentication options
24/7 security monitoring

5. Data Sharing

We do not sell your personal information. We may share data only in these circumstances:

With your explicit consent
With service providers who help us operate our platform (under strict confidentiality agreements)
To comply with legal requirements
To protect our rights and safety

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data in portable formats
Opt out of marketing communications
Restrict certain processing activities

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Memorial content is preserved according to your plan terms. Upon account deletion, we remove your personal data within 30 days, except where required by law.

8. International Transfers

If you access our services from outside the United States, your data may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@eternalresonance.com or write to: Eternal Resonance, Attn: Privacy Team, 123 Memorial Way, San Francisco, CA 94102.